Return & Refund Policy

  1. Refund Eligibility:
    • Refunds are available if:
      • The tour is canceled by Gravitic Tours (e.g., due to circumstances beyond our control).
      • A customer requests a cancellation as per our Cancellation Policy, and the cancellation is within the acceptable time frame.
    • Certain fees, such as service charges or booking fees, are non-refundable.
  2. Non-Refundable Fees:
    • These may include:
      • Booking fees (if applicable)
      • Service charges (for booking, administrative services)
      • Custom packages or special requests made by the customer.
  3. Partial Refunds:
    • In some cases, partial refunds may be issued for canceled tours or services if applicable, based on the terms in our Cancellation Policy.
  4. How Refunds Are Processed:
    • Refunds are typically issued to the original payment method (e.g., credit card, bank transfer).
    • Processing time: Refunds may take [X] business days to reflect in your account depending on your payment method.
  5. How to Request a Refund:
    • To request a refund, contact our customer service team with your booking ID and details of your request.
    • Refund requests will be handled as per the timeline mentioned in our Cancellation Policy.
  6. Contact Information:
    • If you need assistance with a refund or have any questions, please contact us at [+91 75750 02202 ].

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